Refund policy

We do not accept returns, exchanges, or provide refunds once an order has been placed and successfully delivered. Please review your order carefully, including product details, sizing, specifications, and shipping information, before completing your purchase.

Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery at support@hauspaus.com.

Please include:

  • Your order number

  • Clear photos showing the issue

Our team will review the matter and determine an appropriate resolution at our discretion.

Failure to report the issue within 48 hours of delivery may result in the request being declined.

Non-Returnable Items

We do not accept returns under any circumstances, including but not limited to:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care or hygiene items

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Refund Policy

We do not issue refunds to the original payment method under any circumstances.

Approved claims, if any, will be resolved through replacement, exchange, or store credit only, at our sole discretion.

If you have any questions, please contact us at support@hauspaus.com before placing your order.