Shipping policy

Last updated: February 16, 2026

Welcome to Haus Paus (https://hauspaus.com/). We are committed to delivering your premium green tea fresh and on time across India. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays).
Orders placed after 5:00 PM IST will be processed on the next business day.
During peak seasons, sales, or promotional periods, processing times may be slightly extended.

Once your order is dispatched, you will receive shipping confirmation along with tracking details via email or SMS.

2. Shipping Coverage

We currently ship only within India.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment.
Free shipping may be offered on selected orders or during promotional campaigns.

4. Estimated Delivery Time

Delivery timelines vary depending on your location:

Metro Cities: 2–4 business days
Other Locations: 3–7 business days

Please note that delivery timelines are estimates and may vary due to courier availability or unforeseen circumstances.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) at eligible locations across India.

COD availability will be shown at checkout.
Please ensure someone is available at the delivery address to receive and pay for the order.
Repeated refusal of COD orders may lead to restriction of COD services for future orders.

6. Shipment Tracking

After dispatch, tracking details will be shared with you.
Please allow up to 24 hours for tracking information to become active on the courier partner’s website.

7. Delivery Delays

While we aim to deliver your green tea fresh and promptly, delays may occur due to:

Weather conditions
Public holidays
Natural disruptions
Courier service issues
Incorrect or incomplete shipping information

Haus Paus is not liable for delays caused by third-party courier partners.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.
Haus Paus will not be responsible for orders delivered to incorrectly provided addresses.

If you notice an error in your shipping details, please contact us immediately at:

Email: support@hauspaus.com
Phone: +91 91 15 85 15 15